Refund policy

Returns, Refunds, and Warranty

• Returns: "Unopened, unused items may be exchanged or returned within 10 days of delivery..."  Any consideration of opened, used or unused is at the discretion of the Owner at Byrna Denver.  Byrna product issues are handled by the manufacturer (Byrna or other vendors) either via a warranty repair or other action.  Note: Not all issues are warranty related due to a Manufacturer’s Defect in Material or Workmanship.  Byrna Denver, at our discretion and only with permission from Byrna Customer Service, may exchange a product for another to expedite the situation.
• Restricted Returns: Pressurized CO2 cartridges and chemical irritant projectiles are non-returnable due to safety regulations once shipped.
• Refunds:  not automatically provided – we may suggest an exchange for a similar item of similar value.  Any refund if provided is offered as a goodwill gesture at our sole discretion and may include a 10% re-stocking fee
• Manufacturer Warranty: Byrna products are backed by Byrna Technologies Inc.’s official manufacturer warranty. Please refer to the official Byrna documentation included with your product for warranty claims and support. Contact Byrna Customer Service should you have additional questions at 978-868-5011.